Hospital Policies

Payment Policy:

Payment is due at the time of your visit. We accept Cash, Visa, Mastercard, Discover and Care Credit. AMC does not extend credit nor accept checks and you are responsible for all fees for products and services rendered. Deposits are required for extensive medical and surgical treatments that require hospitalization of your pet. If your balance is not paid at the time services are rendered, you will be responsible not only for the balance due but any collection and/or reasonable attorney fees that are incurred in the attempt to collect this debt.


Prescriptions:

We appreciate 24hrs notice on all prescription medication refills so that we may have your medications ready when you arrive. Online prescription refills can be requested by accessing your Pet Portal.  You can set up your own Pet Portal account through our website or contact our staff for help.


Missed Appointment Policy:

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.

A “missed appointment” is defined as an occurrence where someone does not show up for an appointment and does not cancel the appointment in advance of the scheduled date and time. If you do not show up for your appointment and you do not cancel the appointment 24-hours in advance, we will record this in the medical record as a “missed appointment”. Each time you miss your appointment, you will be notified by telephone and you will be asked to re-schedule.

A client who misses more than three (3) appointments in a 24-month period of time will be asked to pay for their pet’s examination fee in advance when scheduling their next appointment.

The payment will go towards that patient’s upcoming appointment. The payment will not be refundable if the client cancels the appointment less than 24-hours in advance or does not show up for the scheduled appointment.


Pre-Surgical Deposit Policy:

It is the policy of Animal Medical Center of Cascades to collect a pre-surgical deposit from all clients prior to any surgical procedure(s). The deposit is due upon booking of the surgical appointment. The deposits will be collected as follows:

New Clients: 50% of low-end surgery estimate

A client-patient relationship that was established less than 6-months from date of appointment booking

Existing Clients: 25% of low-end surgery estimate

A client-patient relationship was established more than 6-months from date of appointment booking

We offer several payment options for your convenience. We accept Visa, MasterCard, CareCredit and cash.

Surgery deposits will be applied to services rendered the day of the surgery. If the surgical appointment is cancelled by the client less than 48-hours in advanced or the patient no-shows for the surgical appointment, the surgical deposit will not be refunded.

Thank you for entrusting your pet’s healthcare to our veterinarians and staff.